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REPORT AN ADVERSE REACTION
At ZANQARA, your well-being and skin health are our highest priorities. In absolute compliance with the Modernization of Cosmetics Regulation Act (MoCRA) and Health Canada protocols, we maintain structured internal tracking systems for health-related feedback.
In the extraordinarily rare event that you experience a serious adverse event—defined as a reaction requiring professional medical intervention—please submit a formal report immediately to our compliance desk:
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Dedicated Compliance Email: COMPLAINTS@ZANQARA.COM
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Phone / Text Support: (705) 888-5032
How to File a Valid Report:
To allow our compliance team to satisfy mandatory federal tracking timelines, your email or message must contain the following factual details:
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An Identifiable Reporter: Your full name and contact information.
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An Identifiable User Profile: The account profile or email used to place the original order.
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The Specific Batch Number: Located on the bottom or side of your product packaging.
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A Factual Description: A clear description of the reaction experienced.
We have never had adverse events but as a company that cares about your well-being and peace of mind we try our best to follow every government regulation and that includes having a dedicated page where you can contact immediately not matter how small the concern so we can address its promptly and according to regulations.
Please note: Submitting false, unverified, or fraudulent health claims to extort financial refunds constitutes consumer fraud and will result in the immediate termination of all brand relations and referral to legal counsel. For standard cosmetic compatibility questions or to request a free patch-test sample, please contact our general customer care team at INFO@ZANQARA.COM.
For the "Message" section below please provided the following:
- Please include first use and how long after you experienced the reaction.
- Describe all details even if it is micro detail of the reaction.
- Please also note if you had any chemical peels, scrubs, derma-planing micro-needling done prior to using our product.
- Please let us know if you also started any medications including vitamins around the same time or any dietary changes.
- Please also list any possible allergies you might suffer from.
- Please let us know if you are new to our line or have used our products in the past. If you are new to our line please let use know which brands you used previously.
We appreciate all this information so we can promptly assist in helping you and taking appropriate actions needed. Your well-being matters most to us and we take any complaint very seriously.
