SHIPPING & RETURNS

FULL POLICY

RETURNS

Since all ZANQARA products are made with food grade ingredients, are chemical free and Homeopathically based, we do NOT Accept returns, exchanges or issue refunds under any circumstance, unless otherwise authorized by a ZANQARA representative in written format (written consent via email). When approved, there will be a 40%-60% restocking fee on untouched products. If products are sent back to us without approval, they will be donated to a charity as a gift from you or disposed of it item has been used; at this time you relinquish your ownership of the products, and are not entitled to any store credit, refunds or exchanges, because of violation of our company Return Policy.

PROCEEDING WITH YOUR ORDER
By proceeding with an order by email or through anyone of ZANQARA’s websites, you will be agreeing that you accept the terms that ALL orders are non-refundable, and you won’t be able to return items, request exchanges or refunds nor cancel an order. We have a very strict policy that there are 100% no refunds, returns, or exchanges under any circumstances. By agreeing to these terms, you understand that if you try to request a charge-back from your credit card and dispute the charges of your purchase, you will be charged an additional $50 in bank/inconvenience fees, and you will still be obligated to pay for your purchase. If this unpleasant circumstance occurs Zanqara will hold the right to refuse to sell to you again. Zanqara holds high standards for honesty and upholding the utmost professional behavior. Once agreeing to these terms please know that Zanqara is delighted to be of service to you, and will be there with you every step of the way on your journey to healthy, radiant, youthful, and flawless skin.

IN THE EVENT OF AN ERROR
Zanqara prides itself with putting a dedicated amount of attention to each and every order, because the satisfaction of our customers, is our main priority. In the event that an error does occur on your order, please contact us immediately, so we can remedy the situation promptly. You can contact us by the following means:
Phone/ Text Support: (705) 888-5032 Email: INFO@ZANQARA.COM

In the event that an error occurs due to one of the following reasons, ZANQARA is not liable and holds no responsibility to cover or replace merchandise:

1. Since orders are done online and we have zero control of the info the customer inputs, if the customer enters in a wrong address and the order is still delivered to that address; we are not responsible to resend the order since the error took place because of the information inputted by the customer during their secure check-out. If the order is returned to us we will charge shipping to the customer to resend the order. We have no control over the information you input and cannot change any information when the order comes in. The validity of the information for the order is entirely the customers responsibility, so please double. triple check your order to ensure you enter in all the information correctly. We hear a lot that UPS is incompetent and can't do their job right.. In some regards we can agree but it is we also have to defend UPS that they are an international company delivering millions upon millions of orders daily. Customers state all time "I have lived at this address for years and one of the drivers know me so why wasn't my order delivered?" That is great but drivers take sick days or change routes and a new driver can take his place for even a day and he does not know you and therefore if you leave out your unit number, fail to input a phone number for them to try to reach out to you... They will not be able to deliver the parcel due to lack of information. Please do not skip information or leave information out to prevent a non-delivery. We really don't want to have to charge to reship a parcel. We want to get your order to you as quickly as possible. If the parcel wasn't delivered due to this reason and is returned to us damaged due to weather conditions and we have to throw the items out and we have to send new items because the information the client inputted was WRONG at that point the order will need to be re-ordered. We do not like wasting expensive materials especially when we make small batches to ensure freshness. SO PLEASE ensure you input all your information correctly.

Company Name Maple Cream
Receivers Name Sam Smith
Street Address Line 1 123 Maple Rd
Street Address Line 2 Unit 102
City Toronto
Province Ontario
Country Canada
Postal Code L9M1T0
Phone 555-555-5555
Email Smith@gmail.com

In the event that you have a new address and place an order, but did not update your address book in your profile, and we proceed to send your order to the address, we are not responsible to resend your order or cover the costs. You as the customer hold the responsibility to keep your account with us up to date. If you fail to do so, and the parcel is sent to an old address or improper information was imputed, that order counts as successfully delivered on our behalf, and we are not responsible to send the order again.

2. We at Zanqara truly want to provide the best customer service that we can, however over the years our desire to make our clients happy has been taken advantage of and we have had to become firmer with our policies, and we are sorry this impacts new clients and good clients. We will always work with you to ensure you are receiving
the best customer service. We have a 24hr return policy. The day your order is delivered you have 24hrs to go through it and request a return or correction.

2.A.1 Upon Delivery Window For Returns: There is a 24hr window upon the delivery of your

order to contact us to inform us of a wrong item, missing item or any damage.

Missing Item: We scan items while packing the order. The only time an item will be missing

is if it is back-ordered (We keep a record of back-orders and will send such item when it

becomes available and cover the shipping fees for shipping it). We will go based on our

scanner in this situation. If you are concerned about a missing item, you have 24hrs to

contacts after the delivery of your item. (Yes, we have encountered clients who call us

over a month after receiving their order claiming they are missing and item and don’t

remember ever receiving it, then ask us to send the item again plus more items and for us

to cover the shipping. We will not send items past the 24hr window)

Incorrect Item: If for some reason you receive a wrong item (an item you did not order),

please contact us within 24hrs to have it corrected. If this happens, we will send a return

shipping label and ship out the correct item. But this does not apply to a client who placed

an order and accidentally ordered the wrong item and then wishes that we correct it. The

client is responsible for double-checking their orders, confirming their orders, we simply

ship out what the client ordered, and we will not return or replace items due to an error on

the client’s end.

Damaged Items: We cannot control how UPS handle items, but we do want to ensure a

client is happy when they receive their order. So if a item is damaged, it needs to be

reported within 24hrs of delivery and we will need photos of the box and the damaged

items. If an item is damaged and we are provided proof and is within the 24hrs we will

happily replace and correct the matter for you. We have encountered clients who write us

within the time frame and state they receive a damaged item and demands a replacement

but when we ask for proof, they get angry and state they are unable to take pictures, and we

should just send the item. We simply will not do that. We are sorry but it an item is

damaged we need proof before replacing it. We also encounter that clients will call us,

when they break an item themselves (dropping) and then demand we replace the item. We

are sorry but we don’t replace items that a client breaks themselves.

2.A.2. Shipping Fees For Returns: If we approve that a correction needs to be done or we need to

send a back-ordered item we will cover the shipping costs.

2.A.3 Non-Approved Returns: If products are sent back to us without written approval, they will be

donated to a charity as a gift from you or disposed of it item has been used; at this time you

relinquish your ownership of the products, and are not entitled to any store credit, refunds or

exchanges, because of violation of our company Return Policy.

3. Once the parcel is received on behalf of you “the customer” or the intended recipient (if the purchase was a gift and shipped to a different address not of your own) , please know that our products are temperature sensitive, (no extreme changes in temperature.) or the product will be effected due to it being organic and made entirely of natural substances. Changes in temperature (including leaving the product in a direct path of sunlight. If you can feel warmth, so do the products) it will cook the product. We consider this to be damages caused by the customer “the recipient” of purchase. If the product is effected (eg. change of odor, color, density, texture, separates) we at Zanqara and all partners and associates are not liable or responsible to replace the product or issue a refund. You the customer are responsible to properly store and maintain your products.

4. The customer is responsible to select products suitable for their skin type, or properly inquire by asking a ZANQARA representative which product would be appropriate. Our website has full product descriptions with full ingredient lists, and the customer is responsible to make sure there isn’t any ingredient they may be allergic to before proceeding with purchase, because ZANQARA will not be held responsible for any allergic reactions, and is not obligated to issue an exchange or refund. Please read carefully, these products are natural, and ingredients are clearly specified for both websites and the price list.

5. Since ZANQARA products are chemical free and natural, they are designed to detoxify the skin from previous skin care products the customer might have previously used. We sell our products with the strict recommendation that other cosmetic lines are not used in conjunction with our products. Mixing products between any two companies can lead to break-outs, rashes, irritations, and reactions hence why we strongly advise against mixing products, even when a individual isn’t using ZANQARA products. In the event that a customer uses products from another line, including and not limited to: medicated creams, body lotions, shampoos, lip balms, foundations, bath bombs, or body washes and experiences any unpleasant side effects, Zanqara will not be held liable or responsible. Zanqara will not be obligated at this point to refund, exchange or compensate the customer in anyway. We ask you to please respect your skin by not mixing natural with chemicals.

SHIPPING
All orders are processed and shipped on business days only, --Monday through Thursday--, excluding major holidays. Orders placed on Thursday Night, Friday, Saturday and Sunday will be processed on the following business day. Please allow 3 days for order processing plus 2-14 days for delivery (Delivery time depends on destination). If you have any questions concerning the processing or shipment of your order, please contact us via email or call us at 1-(705)-888-5032. Please note that due to our location, severe weather conditions during the winter and melting periods of March-April will delay or prolong estimated shipping times. Please keep in mind that this is our desired order completion time, but we are a family company and process order first come, first serve and may experience additional delays. Also we would like to mention that we can experience delays in receiving raw materials on time from our suppliers since we are importing ingredients from around the world.
Please read our holidays on the following page

NEW TIME FRAME: MAY-JUNE-JULY are our inventory months, its when we do the most cooking of products because raw materials are at their best. Our shipping times are obsolete when it comes to these three months so we can get everything done properly. We will still ship out orders as quickly as we can but we ask you order far in advance so you do not experience any inconvenience. If you experience unexpected delay, please contact us at: Phone/ Text Support: (705) 888-5032 Email: INFO@ZANQARA.COM

INTERNATIONAL SHIPMENTS
When shipping outside of Canada, the customer is responsible to pay duties and taxes of their order. Zanqara has no control over fees at customs. This is a government thing when an item enters another country. Please check for emails or phone calls from UPS if there are customs/brokerage fees needing to be paid. We also have zero control if customs chooses to do a random hold. We maybe encounter this delay very rarely almost never, but out of preventive measures, we would like our clients to know that there is always a possibility that customs decides to do a clearance hold. We cannot force nor call customs to release the parcel quicker.. WE HAVE ZERO CONTROL OVER THE GOVERNMENT!

BACK ORDER FEES
ZANQARA’s main mission is to be of service to our customers, and if in the event you have a back ordered item on your invoice, we will cover the shipping fees to send you such items when they become available.

CANCELING AN ORDER:
Zanqara holds the right to cancel an order if Zanqara feels a client is ignoring company policies or is being verbally abusive or demanding.