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Privacy Policy

Effective Date: August 25, 2026

At ZANQARA, we are deeply committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how ZANQARA (“we,” “our,” or “us”) collects, uses, discloses, and safeguards your information when you visit and interact with ZANQARA.ca or ZANQARA.com (collectively, the “Platforms”), correspond with us via email, or purchase our small-batch cosmetic formulations.

By interacting with our Platforms, subscribing to our communications, or finalizing a purchase, you explicitly consent to the data practices described in this policy. This Privacy Policy is structured to maintain full compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada, the Personal Information Protection Act (PIPA) of Ontario, and relevant cross-border e-commerce data protection standards.

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1. Information We Collect
To fulfill your artisanal orders and provide a highly personalized cosmetic customer service experience, we collect specific categories of personal information:

  • Contact Identifiers: Your legal name, shipping address, billing address, active email address, and phone number.

  • Financial Transaction Data: Credit card numbers, expiration dates, and secure tokenized payment details. (Please note that all payment processing is handled securely via encrypted third-party gateways; ZANQARA never stores raw or unencrypted credit card data on our internal servers).

  • Order and Account Profile Details: Your purchase history, custom skin profiles gathered during voluntary consultations, specific batch preferences, and communication logs with our customer care team.

  • Technical and Device Data: IP addresses, browser types, cookie identifiers, and analytical data regarding your movement through our digital platforms to optimize website functionality.

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2. How We Use Your Information

  • ZANQARA utilizes your personal data strictly to uphold our commitment to product freshness, service integrity, and operational transparency. We process your data for the following lawful purposes:

  • Order Fulfillment and Artisanal Processing: To securely process payments, compound fresh small batches matching your order, print accurate shipping labels, and hand-package your merchandise.

  • Tracked Carrier Coordination: To provide your contact information to trusted courier networks (such as UPS) so they can successfully execute physical deliveries, provide automated transit updates, or coordinate regional customs and brokerage clearances.

  • Dedicated Customer Support: To provide personalized, direct support via our live human help lines, address order discrepancies, manage voluntary skin consultations, and handle regulatory tracking.

  • Legal and Regulatory Compliance: To maintain accurate transactional logs for tax purposes, defend our business against fraudulent payment chargebacks, and strictly monitor health-related feedback or serious adverse events in compliance with Health Canada and the Modernization of Cosmetics Regulation Act (MoCRA).

 

3. Data Sharing and Minimization
ZANQARA holds the highest standards of professional integrity. We explicitly promise that we do not sell, rent, trade, lease, or maliciously distribute your personal information to third-party marketing firms, data brokers, or external corporations. Your data is shared exclusively with a restricted network of trusted service providers strictly necessary to complete your transactions:

  • Payment Processing Gateways: Encrypted banking networks and merchant processors (such as Shopify Payments or Stripe) to authenticate and secure credit card checkouts.

  • Logistics and Delivery Networks: Tracked third-party courier services (such as UPS) to generate transport matrices and complete doorstep deliveries.

  • Internal Compliance and Security: Legal counsel, corporate accounting networks, and regulatory compliance teams in the event of formal audits, federal reporting timelines, or fraudulent chargeback disputes.

 

4. Cookies and Digital Tracking
Our platforms use cookies and standard tracking pixels to maintain a seamless shopping experience, remember items in your cart, and analyze web traffic patterns. You retain the absolute right to modify your personal web browser settings to decline cookies; however, doing so may limit your ability to finalize transactions or access your secure account profile.

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5. Security Measures and Encryption
To preserve data integrity, ZANQARA platforms utilize Secure Sockets Layer (SSL) and Transport Layer Security (TLS) encryption protocols during all checkout and data entry processes. While no transmission over the internet can be guaranteed as 100% secure, we enforce rigorous operational, digital, and physical safety barriers at our manufacturing and administrative facility to prevent unauthorized access, alteration, or disclosure of your personal profile.

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6. Data Retention and Access Rights
ZANQARA retains your personal data only as long as necessary to fulfill corporate service agreements, satisfy tax obligations, protect against financial fraud, or comply with federal cosmetic tracking laws. Under Canadian privacy legislation, you retain the absolute right to request a formal copy of the personal information we hold on file for you, request corrections to inaccurate data strings, or request the permanent deletion of your account profile (provided it does not conflict with active transaction fulfillment or mandatory regulatory tracking laws). To exercise these rights, please submit a written request to INFO@ZANQARA.COM.

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7. Revisions to This Privacy Policy
ZANQARA reserves the right to periodically amend this Privacy Policy to reflect changes in local data legislation, technical updates, or manufacturing compliance protocols. Any updates will be published instantly on this page with an updated effective date. We encourage clients to review this text occasionally to stay fully informed on how we guard your data.

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8. Corporate Contact Details and Compliance Officer
For any inquiries regarding data protection, account profile modifications, or to file an automated privacy feedback report, please reach out directly to our designated management team:

Zanqara © 2026

God Bless You. We thank you for supporting our family business. We are a Christian company and if you are going through anything too difficult, you are feeling sad please say this prayer and mean it with all your heart and we truly believe things will change for you. "Dear Jesus, you know what is in my heart and what I am going through. I surrender my life to you and I ask you to direct my steps and actions, my thoughts and my words so that I may receive Your mercy and grace and see the power of Your hand in my life. Rescue me and my life and let me be blessed, fruitful and prosperous. In the name of the Father, Son, and the Holy Spirit. Amen.

DISCLAIMER: We use premium botanical ingredients and formulate specifically around these known natural elements, but as a company, we make zero claims regarding treatment, therapeutic effectiveness, or healing any skin conditions.We sell our products strictly as cosmetics under the guidelines of Health Canada, the U.S. Food, Drug, and Cosmetic Act, and the Modernization of Cosmetics Regulation Act (MoCRA). We make zero claims of healing, correcting (outside the scope of basic cosmetic expectations), altering bodily structure, or acting as a therapeutic treatment. Consequently, our products are classified strictly as cosmetics and do not require registration as Over-the-Counter (OTC) drugs, Non-Prescription Drugs, or products with a Natural Product Number (NPN). We advise consumers to approach products making structural or medical healing claims without proper regulatory labeling with caution, as they may not be operating within federal cosmetic frameworks. We always suggest you consult with a medical professional if you have an active skin condition, as our products are not intended to replace professional medical advice. Authorized Retailer & Compliance Policy: ZANQARA maintains an absolute zero-tolerance policy for unauthorized product claims. We do not condone, authorize, or permit any independent retailers, spas, estheticians, or third-party distributors to offer medical advice or make therapeutic, structure-altering, or medical healing claims regarding our cosmetic products. If a retailer or representative provides any off-label recommendations or therapeutic promises, please inform us immediately at complaints@zanqara.com so we can take immediate action to address the compliance violation and halt the unauthorized behavior. Batch Variations: Because we prioritize fresh, natural ingredients and choose to formulate without harsh mass-market synthetics, formulas may vary from batch to batch. Natural variations can subtly change the texture, aroma, and color of a specific batch—this is simply nature showing its live activity at play! If you notice your product looks, smells, or feels slightly different than a previous order, rest assured that it delivers the same intended cosmetic benefits. Over time, fresh ingredients may also naturally shift in color or consistency.Note: Our physical packaging and labels may differ slightly from display photos. Child Safety & Formulation Integrity: Age Restriction: Our formulations are highly active and are not suitable for infants or children—they are intended for teens and adults only. Shelf Life: With proper care and optimal storage conditions, our formulas are designed to maintain an optimal shelf life of up to 2 years. Storage: Since our products are carefully crafted with delicate botanical ingredients, we advise keeping them at room temperature. Extreme temperatures will affect the product; we recommend avoiding direct sunlight, hot vehicles, or proximity to heating and air vents. These environments can compromise the fresh integrity of the formulas, causing them to degrade or spoil. Salicylic Acid: Every product that features Salicylic Acid utilizes Geogard ECT, which is a globally approved composition of Benzyl Alcohol, Salicylic Acid, and Sorbic Acid. A maximum of 1% of Geogard ECT is used in the formula, making the Salicylic Acid strictly a functional formulation ingredient for optimal product preservation. Containers: Transferring our products to previously used or unsterilized containers will result in contamination and rapid spoilage. MOST IMPORTANT — DO NOT ALTER: Our products are not to be altered in any way! Please do not add essential oils, water, carrier oils, herbs, or any other substances to the products. We carefully select each ingredient for each formula so it is compositionally cohesive and harmonious, utilizing a precise, down-to-the-gram preservation system to ensure the quality and longevity of the product. Adding any additional components will disrupt this delicate balance, resulting in mold, spoilage, separation, pH shifts, adverse skin reactions, or heightened fragrance and allergen sensitivities. Accessibility commitment and AODA compliance Zanqara is dedicated to fostering a digital environment that treats all individuals with respect, dignity, and independence. We are fully committed to ensuring our platforms are accessible to individuals with disabilities, in strict accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Integrated Accessibility Standards Regulation (IASR).We actively monitor and update our platforms to maintain alignment with the World Wide Web Consortium’s Web Content Accessibility Guidelines (WCAG 2.0/2.1 Level AA) to ensure our small-batch cosmetic selections and digital resources are navigable for users utilizing screen readers, keyboard-only navigation, and other assistive technologies.If you experience any technical accessibility barriers while navigating our digital platforms, or if you require any informational disclosures or legal terms provided in an alternative, accessible format, please contact our designated accessibility compliance coordinator directly at info@zanqara.com or via text and voice support at 1-(705)-888-5032. We take all accessibility feedback seriously and are fully committed to providing necessary accommodations promptly to ensure an equitable cosmetic journey for everyone.

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Zanqara

Text/phone: (705) 888-5032

Email: Info@zanqara.com

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